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Free shipping over 100 EUR and free returns. ⭐⭐⭐⭐⭐ on Trustpilot

Trading conditions


Free delivery to parcel box for orders over DKK. 399 otherwise DKK. 39

International free shipping over 100 euros / 110 dollars. otherwise 10 Euro / 11 dollars

Shipping for business and private DKK. 49

Delivery time 1-2 days.

30 day full right of return.

Free return shipping.


Right of withdrawal
There is a 30-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.

Right of cancellation on Teamwear

There is no right of cancellation on team clothing as it is produced to order. All team clothing is prepaid.

ES16 accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Pay Pal, Google pay, Shop Pay, Apple Pay and American EXpress. Payment will only be debited from your account when the item is dispatched.

All amounts are incl. VAT.

ES16 uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

ES16 delivers on all weekdays, with orders placed before 12.00

Gift card Can only be used on goods and cannot be redeemed for cash. If you buy goods on the gift card and subsequently return the goods, the money is put back on the gift card.

 Right of complaint

There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

ES16 will cover return costs to a reasonable extent.

In case of return
Inquiries should be made to and complaints should be sent to:

Oddervej 55b
8270 Højbjerg

Cvr 38911147 

Packages sent on cash on delivery are not accepted.

If a refund has been agreed, please send your order number so that we can transfer the agreed amount.

Return charges are borne by ES16

Cancellation must be reported to us no later than 45 days after the purchase and from the cancellation you must return the shipment no later than 45 days after.

The notice must be given by mail at In the message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here:


The condition of the item when you send it back
You are only liable for any deterioration in the value of the item which is due to handling other than what is necessary to determine the nature of the item, its properties and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

To receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Complaint options - overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:

Center for Complaint Resolution
Nævnenes Hus, Toldboden 2
8800 Viborg

You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus:

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here:
If you submit a complaint here, you must provide our email address:


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