At ES16, you can cancel your purchase within 30 days of receiving the products.
If you want to cancel your purchase, we will refund its price - as long as it is within 30 days.
This does not apply to gift cards, gift cards cannot be exchanged for cash.
To use the return right, the goods must be returned in the same condition as you received it. If the item is damaged or otherwise depreciated in value, its value will be assessed based on the estimated potential selling price.
When you return your item, you must include a copy of your invoice with your message to us. For example, you want money in return.
Returns should be sent to the address below marked "Returns" on the outer packaging.
Mobile: +45 60 54 90 12